Customer Service Officer (South West Sydney)
Transactional
- Sydney
- Permanent / Full Time
Job Description
Customer Service Officer Join a supportive, professional, and tight-knit team, and take the next step in your career with a well-known Australian brand. This is a workplace where you'll build long-lasting professional relationships and be inspired by a team that genuinely supports your growth. You'll have the opportunity to put your strong customer service skills to great use in a collaborative environment.
The Role: This is an excellent opportunity for someone looking to start their professional career in customer service or further develop their existing skill set. Working closely with the Accounts Manager, you will be the first point of contact for customers, providing a high standard of service and support.
Key Responsibilities: - Making and following up customer calls, particularly relating to product warranties and service enquiries
- Responding to customer enquiries in a professional, friendly, and timely manner
- Building and maintaining strong relationships with customers
- Accurately updating internal systems and maintaining customer records
- Completing general administrative tasks as needed, including scanning and document management
- Supporting the wider customer service team with day-to-day tasks
The Candidate: - Strong customer service and communication skills
- High levels of motivation, reliability, and professionalism
- Previous customer service experience (Call centre and on the phone experience highly regarded)
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- A proactive, positive, "can-do" attitude
